Capture and route requests
Classify incoming requests, collect missing context and direct work to the appropriate queue.
Sovereign applications
Route support with context and accountability.
Bring requests, queues, organisational guidance and AI-assisted resolution into one controlled workflow while staff remain accountable for service outcomes.
Status: Roadmap. This application is being developed for public-source release under a branding-protected Community Licence. Its repository, exact rights, branding conditions, version and supported deployment modes will be published with the applicable release.
Core capabilities
Designed around accountable organisational work.
Exact coverage, deployment requirements and limitations are documented for the selected version and use case.
Offer grounded self-service
Answer routine questions from approved guidance with sources and a clear path to human support.
Assist resolution
Suggest next steps, retrieve procedures and draft responses within permissions and approval rules.
Retain operational evidence
Track service levels, escalations, actions, decisions and resolution history for review.
Roadmap · Shared application capability
Customer-controlled improvement loop
Planned local analysis of authorised request, routing, escalation and resolution signals can propose better triage, guidance and automation rules under customer-defined release controls.
Product boundary
Operational requests have a clear owner
Service Desk owns requests, queues and resolution evidence. Knowledge owns reusable guidance. Projects owns planned delivery.
Adoption outcome
Automate carefully, escalate clearly
Begin with a frequent request type, define human escalation conditions, and measure quality and user acceptance before extending automation.
Sovereignty matrix
Evaluate the deployment across six dimensions.
Product-specific answers are established through the deployment architecture and dated evidence record.
DataOperationalTechnologyJurisdictionKnowledgeExit
Review the trust model
Connected capabilities
See how this responsibility fits the platform.
Applications
SovereignEU Knowledge
Governed, time-aware organisational knowledge with reviewed AI-assisted updates.
Status · Roadmap
Source-available Community release planned
On-premises improvement loop planned
Applications
SovereignEU Projects
AI-assisted projects, issues, releases, dependencies and delivery monitoring.
Status · Roadmap
Source-available Community release planned
On-premises improvement loop planned
Intelligence
SovereignEU Assistants
Permission-aware assistants, agents, workflows and connectors with human approvals.
Status · Roadmap
A practical first step
Automate carefully, escalate clearly
Begin with a frequent request type, define human escalation conditions, and measure quality and user acceptance before extending automation.